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In the passage, the author has specified which of the following characteristics of the customer on-boarding process?
It involves collection of documents from the applicants in order to validate their details
It involves issuance of smart cards to the customers
It suffers from latency as it takes a long time after submission of documents by the customer
It is an expensive process which people find difficult to afford
All of the above
Explanation
All of the given characteristics have been specified.
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